Tech Support

Welcome to the Funny Lighting Tech Support page. We are committed to providing you with the best user experience. If you encounter any issues or need assistance, please review the information below or contact us.

Frequently Asked Questions

Q: How do I start using the app?

A: After downloading and installing the app, follow the guide to complete registration and initial settings to start using it.

Q: What if I forget my password?

A: You can click "Forgot Password" on the login page and follow the prompts to reset your password via your registered email.

Q: What if the app crashes or shows errors?

A: Please try the following steps: 1) Restart the app; 2) Update to the latest version; 3) Restart your device; 4) If the problem persists, contact our tech support team.

Q: How do I update the app?

A: You can check for updates through the App Store, or enable auto-update to get the latest version.

Q: Will my data be lost?

A: We use cloud sync technology, and your data is automatically backed up. We recommend regularly checking your network connection to ensure normal data synchronization.

System Requirements

iOS 13.0 or later
iPhone, iPad, or iPod touch
Stable internet connection (required for some features)

Troubleshooting

If you encounter issues, please try the following steps:

Check Network Connection: Ensure your device is connected to the internet
Update the App: Make sure you are using the latest version
Clear Cache: Clear the app cache in settings
Reinstall: Uninstall and reinstall the app (note: please backup important data first)
Contact Support: If the issue remains unresolved, please contact our tech support team

            Tip: When contacting tech support, please provide the following information so we can assist you more quickly: device model, iOS version, app version, issue description, and screenshots (if available).
        

Feedback & Suggestions

We highly value your feedback and suggestions. If you have any thoughts or improvement suggestions, please feel free to contact us through the following methods. Your input will help us continuously improve our products and services.

Contact Us

We offer multiple ways to contact us, please choose the most suitable method for you:

📧 Email Support

Send mail to: funny_lighting@163.com

We will respond to your email within 24-48 hours

🌐 Official Website

Visit our official website for more information

⏰ Service Hours

Monday to Friday: 9:00 - 18:00 (Beijing Time)

Weekends and holidays: We will respond on the next business day

Privacy & Security

We highly value your privacy and data security. For information on how we handle your personal information, please view our Privacy Policy.